Terms of service

Last Updated: 29.05.2026

1. General

1.1. These General Terms and Conditions ("T&Cs" or the "Terms and Conditions") apply to all orders placed with Myteriors Sàrl-S ("Myteriors" or the "Company"), having its registered office at 6, Am Daerchen, L-5336 Moutfort, Luxembourg, and registered with the Registre de Commerce et des Sociétés (RCS) under number B288709, via the website www.formedfurnished.com (the "Website").

These T&Cs constitute the contract between Myteriors and the customer. The Company and the customer are hereinafter jointly referred to as the "Parties."

The "Customer" means any legal or natural person who places an order with the Company, either for themselves or on behalf of another party.

The "Consumer" refers to any natural person who is acting for purposes which do not fall within the scope of their commercial, industrial, craft or professional activity.

In the context of these Terms and Conditions, a "Third Party" refers to any external entity other than the Customer and Myteriors, including suppliers, service providers, or platforms recommended for purchasing decorative items, as well as any other party whose products, services, or actions may affect the Customer's experience or obligations under these T&Cs.

These T&Cs apply to all services provided by the Company's staff, including the performance of ancillary services related to those sales. These services include, but are not limited to, digital furniture design packages and consultations. The Company is engaged in commercial activities and does not offer architectural or regulated professional services.

These T&Cs shall prevail over any other general or special terms not expressly accepted by Myteriors.

1.2. The T&Cs, made available online, are deemed accepted without reservation by the Customer, who confirms acceptance by ticking the checkbox provided during the ordering process. By doing so, the Customer also acknowledges having been informed of their right of withdrawal (cf. Article 7).

2. Services

2.1. Myteriors provides commercial online interior design services.

The Website provides a description of each service, including the available formulas and financial conditions.

2.2. The services provided by Myteriors as part of the Services vary according to the package subscribed to by the Customer, each package being understood as a whole.

2.2.1. Digital Furniture Design Packages

Our Digital Furniture Design Packages are designed to make transforming your living space easy and inspiring. Each package includes:

1. Isometric Room Rendering: A visual rendering of the room layout showing furniture placement, dimensions, and the sqm size of the space.
2. Product Links: Direct links to all recommended furniture and décor items, allowing the Customer to purchase pieces directly from our curated brand partners.
3. Videos: A series of videos covering the design concept, layout decisions, and step-by-step setup guidance to support the Customer throughout the entire implementation process.
4. AI Design Assistant: Access to a digital assistant to support the Customer during the implementation of their design.

Each package also includes a complimentary 30-minute interior design consultation, which can be booked immediately after purchase via our Website or later through the booking link sent by email.

The price is as follows:

• EUR 89 for the small package (8–12 sqm)
• EUR 99 for the large package (16–24 sqm)

Accessibility to purchased Digital Furniture Design Packages, including the complimentary 30-minute interior design consultation, is valid for 90 days from the date of purchase. Customers requiring extended access beyond this period must contact us at info@formedfurnished.com to request an extension which will be granted at the sole discretion of the Company.

2.2.2. Consultation Services

We offer personalised consultation sessions with our interior designers to complement our Digital Furniture Design Packages.

For a session of 15 minutes, consultation is free. For longer consultations, the price is:

• EUR 49 for 60 minutes
• EUR 70 for 90 minutes
• EUR 90 for 120 minutes
• EUR 130 for 180 minutes

Customers may cancel or reschedule consultation services up to 12 hours before the scheduled start time via the link provided during booking. If cancellation or rescheduling is not completed within this timeframe, or in the case of a no-show, the consultation will be charged in full.

3. Product Links and Affiliate Partnerships

Digital Furniture Design Packages include direct links to recommended furniture and décor items, allowing Customers to purchase these products directly from suppliers. Where applicable, affiliate partnerships will be clearly identified. Affiliate links are valid for 90 days from the date of issuance. Customers wishing to extend the availability of these links must contact us at info@formedfurnished.com. The Company is not responsible for product availability, delivery, installation, or any issues related to supplier terms and conditions (cf. art. 12), and Customers are encouraged to review the supplier’s policies for further information.

4. Delays in Delivery

While we strive to meet all stated delivery timelines, delays may occur due to unforeseen circumstances, technical issues, or the complexity of the project. In the event of a delay:

• Notification: Customers will be promptly informed via email of the reason for the delay and provided with an updated delivery timeline.
• Resolution: We will make every reasonable effort to resolve the delay and ensure the deliverables are provided as soon as possible.
• Customer Rights: If the delay exceeds 14 days beyond the originally communicated timeline, Customers may contact info@formedfurnished.com to discuss alternative solutions or request a partial refund, where applicable.
• Limitations: We are not liable for delays caused by incomplete or inaccurate information provided by the Customer, or delays resulting from issues related to third-party suppliers, internet connectivity, or other external factors beyond the Company’s control.

5. Ordering

5.1. Standard Purchase Process

To place an order, start by selecting the package or service that best meets your needs. Once you have made your choice on the website, add it to your cart. Before finalizing your purchase, take a moment to review your cart to ensure that all selected items are correct.

After this verification, you will be asked to provide or confirm your payment details. Make sure that the information entered is accurate to avoid any issues during the transaction process.

Finally, submit your order by confirming the purchase. Once this step is completed, you will receive a confirmation indicating that your order has been successfully placed and is being processed.

Following your purchase, you will receive a standard order confirmation email from Shopify summarising the details of your transaction, accompanied by a copy of these Terms and Conditions in PDF format. A separate email will subsequently be sent via our customer communication platform, providing you with access to your Digital Furniture Design Package, including a link to your package, the option to upload any relevant documents, and a link to schedule your complimentary 30-minute consultation.

6. Pricing and Payment Terms

We offer a variety of Digital Furniture Design Packages and services, each clearly priced and detailed on our Website. Prices may be displayed in the user’s local currency for informational purposes, but all payments are processed in Euro (EUR). Prices include all applicable taxes, fees, and additional charges. We reserve the right to adjust prices at any time. However, changes will not affect orders that have already been confirmed.

We accept various payment methods, including major credit and debit cards, Apple Pay, and other online payment systems available in Europe. All payments must be made in Euro, and users are responsible for any transaction fees that may apply based on their chosen payment method.

The final amount to be paid will be indicated at checkout. Full payment is required at the time of purchase. Orders will only be processed once payment has been successfully completed.

7. Right of Withdrawal

7.1. Consumers may have the right to cancel their purchase within 14 days of concluding the contract, without having to justify their decision or pay a penalty, in case the right of withdrawal applies.

7.2. However, this right does not apply in the following cases:

• Fully Executed Services: The right of withdrawal does not apply if the service has been fully performed before the end of the withdrawal period, provided that the consumer has expressly agreed to the immediate execution of the contract and acknowledged the loss of their right of withdrawal once the services are completed. Before proceeding to checkout, the consumer must tick a box confirming the following statement: “I consent to the immediate performance of the contract and acknowledge that I will lose my right of withdrawal once the contract has been fully executed. For more details, please refer to our Terms and Conditions.”
• Digital Products: The right of withdrawal is waived for digital content (e.g., digital furniture design packages) once the purchase has been completed. Before proceeding to checkout, the consumer must tick a box confirming the following statement: “I consent to the immediate performance of the contract and acknowledge that I will lose my right of withdrawal once the contract has been fully executed. For more details, please refer to our Terms and Conditions.”

8. User Account and Registration

Customers are not required to create an account to purchase or access our services. Instead, they can access their previous orders by entering the email address used at checkout. A one-time code will be sent to this email, allowing secure access to view and download their purchased digital furniture design packages.

Customers are responsible for:

• Ensuring that the email address provided during checkout is valid and accessible
• Maintaining the confidentiality of the one-time login code they receive
• Notifying us immediately at info@formedfurnished.com in case of any unauthorized access or security concerns

We are not liable for any loss resulting from unauthorized access caused by a Customer’s failure to protect their email or access code.

9. Use of the Platform

9.1. All users are deemed to have read, understood and expressly accepted the General Terms and Conditions of Use of the Website. In the event of non-acceptance of all or part of these Conditions, the User must refrain from using the services offered.

9.2. The Website is accessible free of charge, anywhere, to any User aged 18 or over with internet access. All costs incurred by the User accessing the services (hardware, software, Internet connection, etc.) are at the User’s expense.

The Company provides and maintains the Website. The Company also makes all reasonable efforts to ensure quality access to its services. However, the Service Provider does not undertake to achieve this result.

The Company reserves the right to innovate and maintain its services in order to improve their content and efficiency. Accordingly, the User accepts that, with this objective in mind, the Company may modify the form and nature of the services provided without prior notice. The User hereby acknowledges and agrees that, as part of such innovation and maintenance, the Service Provider may temporarily cease to provide the Service (or any functionality within the Service) at its sole discretion. The User undertakes not to claim any compensation as a result of the interruption, suspension or modification of the services.

9.3. Users are granted a limited, non-exclusive, non-transferable right to access and use our platform for personal, non-commercial purposes. This includes browsing digital furniture design packages, purchasing services, and interacting with digital content. Users may customise and utilise design packages for personal needs in compliance with these Terms and Conditions.

Users are prohibited from:

• Reselling Services: Commercial exploitation of services, design packages, or digital content.
• Violating Intellectual Property Rights: Refer to the Intellectual Property Rights section for more details on prohibited activities.
• Unauthorized Access: Attempting to access systems, accounts, or networks without permission.
• Harmful Conduct: Introducing viruses, malware, or any activity that damages or disrupts the platform.
• Misrepresentation: Providing false information or impersonating others while interacting with the platform.

While we reserve the right to moderate user-generated content on the Website, we are not liable for any damages arising from third-party postings. Users remain responsible for ensuring their submissions are lawful and do not violate these Terms and Conditions.

9.4. The Company may provide access to third-party tools or services (e.g., calendar integrations, file upload services, or payment providers) as part of its platform. These are offered ‘as is’ and are subject to the terms and privacy policies of the respective third-party providers. Myteriors assumes no responsibility or liability for their availability, performance, or compliance.

10. Data Protection and Privacy Policy

Users’ personal data are processed by Myteriors. The processing of Users’/Customers’ personal data is essential for access to and use of the Services. For further information on the processing of personal data and related rights, please refer to the Privacy Policy and Cookies Policy available on our Website.

11. Intellectual Property Rights

11.1. Regardless of the Service, Myteriors retains all copyrights on all Services and packages offered. All plans, drawings, models, sketches, presentations or other instruments prepared by Myteriors as part of the Services are and remain the exclusive property of Myteriors, including exclusive reproduction rights, in any form and in any manner whatsoever.

11.2. Myteriors is the owner of the intellectual property rights and holds the rights of use on all the elements accessible on the Website, in particular the texts, images, graphics, logos, videos, architecture, icons and sounds.

Any reproduction, representation, modification, publication or adaptation of all or part of the elements of the Website, by whatever means or process, is prohibited, except with the prior written authorisation of Myteriors. Any unauthorised use of the Website or of any of the elements it contains will be considered an infringement.

11.3. By submitting content, such as reviews, users grant us and our affiliates a non-exclusive, royalty-free, perpetual licence to use, reproduce, and adapt the content.

12. Myteriors Liability

12.1. Myteriors is committed to providing high-quality digital design services but limits its liability to the fullest extent permitted by law. We are not liable for indirect, incidental, or consequential damages arising from the user’s inability to use our services, including errors, delays, or technical issues related to digital content delivery. We also disclaim responsibility for third-party products or services recommended through our platform, such as delivery delays, quality discrepancies, or installation challenges.

12.2. Myteriors liability is strictly limited to the services ordered. We undertake to perform the ordered service(s) to the best of our ability and in accordance with industry standards. All obligations are obligations by means.

12.3. Any deadline given by Myteriors is purely indicative. The Customer may not invoke any delay in the completion of the ordered service to request cancellation or claim compensation. Additionally, any delay in providing necessary information by the Customer will result in an extension of the processing time.

12.4. Isometric renderings and layouts included in our Digital Furniture Design Packages are design references based on standardised room dimensions (8, 10, 12, 16, 20, and 24 sqm). They are not bespoke solutions tailored to the Customer’s specific space. While we strive for accuracy, layouts may not perfectly fit the unique dimensions of every space. Variations in display settings and materials may cause colour discrepancies. Customers are responsible for verifying measurements and dimensions, and for addressing any delivery or installation challenges.

12.5. Myteriors is not liable for inaccuracies in room dimensions provided by Customers. While we provide guidance in our videos, we do not assume responsibility for external factors or unforeseen issues affecting the final fit of our designs.

12.6. Our consultation services are purely advisory and focused exclusively on interior design. They do not include architectural, structural, or renovation advice.

12.7. We provide links to furniture and décor items, including affiliate links, for Customer convenience. However, we are not responsible for stock availability, delivery, quality, or installation of third-party products. Customers must review and adhere to the supplier’s terms regarding product specifications, shipping, and returns. Any issues with third-party products must be addressed directly with the supplier.

12.8. Myteriors assumes no responsibility for:

• Any necessary administrative or rental authorisations required by the Customer for project execution, including compliance with co-ownership, interior, or town planning regulations;
• The availability, price evolution, quality, or exact rendering of proposed items;
• The Customer’s management of product orders;
• The accuracy of information and data supplied by the Customer, particularly regarding room dimensions. Myteriors declines all responsibility if erroneous information prevents or delays proper service execution or results in inaccurate plans;
• The actual completion of the project or worksite monitoring, as these services are not included.

12.9. Regarding Website use, Myteriors does not guarantee uninterrupted or error-free operation. The Website may experience temporary interruptions due to maintenance or technical improvements. Given internet constraints, we cannot guarantee the security, availability, or integrity of online data transmissions, nor the absence of bugs or harmful elements. Myteriors declines responsibility for misuse of devices or incidents related to Website use. We are not liable for any damage to users’ hardware, terminals, or data, nor for any resulting personal, professional, or commercial consequences. The Customer acknowledges responsibility for ensuring the security and proper configuration of their device.

Myteriors endeavours to secure its Website but cannot be held liable if undesirable data is imported without its knowledge. The Customer acknowledges that Website functionality depends on mobile and internet networks. Myteriors disclaims responsibility for network unavailability. Any associated fees for internet access remain the Customer’s responsibility.

12.10. If Myteriors liability is established, compensation to the Customer shall not exceed the amount covered by Myteriors professional liability insurance. If the claimed loss is not covered by insurance, Myteriors liability except in cases of intentional fault shall be limited to the fees received for the service in question.

12.11. Myteriors shall not be liable if an ordered service cannot be performed or completed due to causes beyond its control, including but not limited to war, riots, strikes, shortages, natural disasters, or lockdowns.

12.12. Any complaint against Myteriors must be submitted in writing by registered mail within six (6) months of the Customer receiving the service confirmation email. After this period, services will be deemed definitively accepted.

13. Customer’s Responsibility

13.1. The Customer agrees to cooperate and take necessary actions for the proper execution of ordered services.

13.2. The Customer must provide Myteriors with requested information, plans, and documents within the allotted time. The information, plans and documents must comply with technical specifications communicated by Myteriors and must not be harmful. Any technical costs incurred due to non-compliant information, plans and documents will be charged to the Customer. The Customer guarantees the accuracy and legality of the provided information, plans and documents and remains solely responsible for it, ensuring compliance with intellectual property laws. The Customer agrees to indemnify Myteriors against any third-party claims related to the information, plans and documents.

13.3. The Customer’s choices and provided information determine the services related to the ordered Service and are binding.

13.4. The Customer warrants that all information provided is accurate and not misleading, and that they have the legal capacity to contract with Myteriors or are validly represented where applicable.

14. Legal and Commercial Warranties

14.1. Legal Conformity Guarantee: If applicable and in accordance with the Consumer Code, Myteriors provides the consumer with a statutory conformity guarantee for a period of two years from the delivery of the digital services. This guarantee covers the correction or replacement of services that are found to be non-conforming to the contract, provided the issue is not caused by the Consumer. The Consumer must notify Myteriors of the non-conformity within two months of discovering it.

Note: Myteriors does not sell physical goods. Therefore, warranties relating to tangible products, including hidden defect guarantees, do not apply.

14.2. After-Sales Services: Myteriors provides limited after-sales service related to the purchased digital services. This includes access to the 30-minute complimentary consultation included with each Digital Furniture Design Package and delivery of agreed digital design materials. Should the assistance required by the Customer exceed what is included in the original package, the Customer will be referred to purchase additional consultation hours or initiate a new order.

15. Dispute Resolution

In the event of a dispute between the parties regarding the validity, interpretation, or execution of these T&Cs, they shall first seek an amicable resolution. If no agreement can be reached for any reason, the dispute may then be submitted to the competent courts and tribunals in accordance with article 16. In accordance with Luxembourg consumer law, the Consumer also has the right to refer the dispute to the Médiateur de la consommation (National Consumer Ombudsman Service), accessible at https://www.mediateurconsommation.lu, or to the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

16. Governing Law and Jurisdiction

16.1. These Terms and Conditions and the contractual relationship between the Customer and Myteriors are governed by Luxembourg law.

16.2. Any dispute between the Customer and Myteriors is subject to the exclusive jurisdiction of the courts of the city of Luxembourg, unless mandatory legal provisions grant the Customer the jurisdiction of other courts.

17. Amendments to the Terms and Conditions

17.1. The Company reserves the right to modify these Terms and Conditions at any time. Any changes will be published on the Company’s Website www.formedfurnished.com and may also be communicated via email or platform notifications.

17.2. For contracts involving successive performance, Customers have a period of 15 days from the publication of the updated Terms and Conditions to terminate their contractual relationship if they do not agree with the modifications. If no action is taken within this period, the modifications will take effect the day after the 15-day period expires and will become fully enforceable against the Customers.

Continued use of the services after the modifications take effect constitutes acceptance of the updated Terms and Conditions. If a Customer does not agree with the changes, they must cease using the platform and may contact the Company to discuss their concerns.

18. Severability Clause

If one provision of these T&Cs is declared null and void or unenforceable under applicable law or regulation, this shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect. In such a case, the parties shall negotiate in good faith to draft a new clause replacing the invalid or unenforceable one, ensuring it aligns as closely as possible with the original intent.